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Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their …
Starting at $9.95 per month
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What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to…
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Popular Features
- Message alerts (56)9.696%
- Answering rules (57)9.393%
- Mobile app for iOS (52)9.090%
- Call screening (50)8.888%
Pricing
Local Phone Number
$9.95
On Premise
per month
Toll Free Number
$9.95
On Premise
per month
Toll Free Calling Plan
$15.00
On Premise
per month
Entry-level set up fee?
- $19.95 per user/monthOptional
For the latest information on pricing, visithttps://www.ooma.com/small-business…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Getting the most out of Ooma Office Multi Ring Demo
YouTube
Getting the most out of Ooma Office Pro Call Recording Demo
YouTube
Getting the most out of Ooma Office Pro: Call Recording | Demo
YouTube
Ooma Office Web Portal demo
YouTube
Getting the most out of Ooma Office: Multi Ring | Demo
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows.
Ooma Office features include:
- Unlimited Calling in U.S., Canada, Mexico and Puerto Rico
- Free Local Number– Keep your existing number or choose a new one for free.
- Virtual Receptionist allows you to manage and route incoming calls easily
- Mobile App– manage business phone calls from your cell phone.
- SMS Messaging through the Ooma Office mobile app.
- Call Park
- Ring Groups
- Music on Hold
- Transfer Music
- Extension dialing
- Extension Monitoring
- Call Forwarding
- Virtual Extensions
- Voicemail
- Call transfer
- Flexible Numbering
- Company Directory
- Call Logs
- Conference bridge for up to 10 callers
- Forward calls during device outages
- Fax Online
- 7-Digit Dialing
- Call Blocking
- Intercom
Advanced Features (Ooma Office Pro)
- Call Recording
- Enhanced Call Blocking
- Overhead Paging
- Voicemail Transcription
- Higher usage limits for: Extension Monitoring, Call Park, Audio Conference Room Participants
Ooma Office Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Ooma Office Screenshots
Ooma Office Competitors
Ooma Office Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America |
Ooma Office Downloadables
Frequently Asked Questions
Reviewers rate Message alerts highest, with a score of 9.6.
The most common users of Ooma Office are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(75)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ooma Office has proven to be a valuable asset for businesses across various industries. Users have customized the platform to fit their specific needs, saving time and increasing efficiency for their office staff. The customizable Virtual Receptionist feature stands out as it allows for quick and easy notification of customers with critical information, streamlining processes and improving overall communication. The smooth porting process and nearly zero downtime have resulted in significant cost savings, with some users reporting a reduction of monthly phone service costs by nearly 60%. Additionally, Ooma Office enables inter-location connectivity, allowing for more efficient internal communications and additional savings. Users highly praise Ooma Office's Customer Service and Technical Support, ensuring that any issues or concerns are promptly addressed. The flexibility provided by the mobile app and laptop compatibility has allowed users to answer calls from anywhere, reducing the need to be physically present in the office. With its cost-effectiveness, ease of use, and practical features, Ooma Office has become a go-to solution for service businesses looking for the best value in their phone systems. Whether it's streamlining phone infrastructure, providing remote communication capabilities, or ensuring promptness in responding to inquiries, Ooma Office has proven to be reliable and easy to use for businesses of all sizes.
Simple and straightforward setup: Users have found the setup process for Ooma Office to be hassle-free, with many stating that they were able to get up and running quickly. Several users mentioned being able to set up their phone system within minutes of opening the box.
Excellent call blocking feature: Many users have praised Ooma Office for its effective call blocking feature. It has made it easy for users to block robo and spam calls, providing them with a more streamlined and uninterrupted communication experience.
Flexible and adaptable features: Users appreciate the flexibility and adaptability of Ooma Office, mentioning features such as call routing, virtual assistant, and virtual receptionist. These tools allow businesses to easily adapt to an ever-changing economy, ensuring seamless communication regardless of circumstances.
Phone Module Issues: Some users have experienced frequent reboots and disconnections from the base, which can be disruptive during calls.
Slow Call Log Updates: Users have found the updates in call logs to be slow, resulting in delays when trying to access important information.
Cumbersome E-fax Option: Some users have found the e-fax feature to be cumbersome and not user-friendly.
Users commonly recommend the following in their reviews of Ooma:
-
Explore all available services and review the system services during setup: Users recommend thoroughly exploring all the available services and carefully reviewing the system services during the setup process. This helps ensure that users make the most of Ooma's features and capabilities.
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Consider factors such as number portability, internet support, and simplicity of setup: Users advise planning the setup in advance and considering factors like number portability, internet support, and simplicity of setup. Taking these factors into account can contribute to a smoother and more seamless transition to Ooma.
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Speak with a representative to determine the number of lines and phones needed: Users suggest speaking with a representative from Ooma to determine the appropriate number of lines and phones needed for their business. This allows for a customized and tailored solution that meets specific requirements.
Overall, users often recommend exploring all available services, considering important factors during setup, and consulting with a representative to ensure a successful experience with Ooma.
Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
March 07, 2022
Oooo-ma gosh!
I use Ooma in the office and on my mobile app. I have never missed a call and love that the voicemails get emailed to me so I can save them and allocate to a file. When I need my techs to have a call that I received, I can easily transfer to them, conference call them or forward the voicemail. Ooma has also allowed me to fax, in those rare occasions, with ease and without the old school machine.
- Transfers call with ease from base to my cell
- The fax option is super easy
- Even when the power goes out, I still get the calls on my cell
- Allow caller id to transfer over as well
March 04, 2022
Easy to use
The virtual assistant feature is fantastic. You can type out the greeting and it is read by the virtual assistant. All of our calls have been routed to the correct person using this feature. It really has been a game changer for our company, with getting customers to the correct person the first time.
- Virtual Assistant
- Voicemails to email
- easy to transfer or conference calls if necessary
- better caller id function
March 03, 2022
Best I have found in my 75 years.
Score 10 out of 10
Vetted Review
Verified User
I was using another VOIP company for phones and a different company for fax service and was contacted by Ooma. They showed me their program which was less money and free faxes included. I was able to cancel the other two companies and save the entire amount I paid for fax service. Since the covid hit, I have worked from home a lot, and the fact that I can answer calls on my Ooma cell phone app or my laptop computer any time, any place, anywhere allows me to not be in the office, but still receive all my calls. They have cut my communications bill in half. I highly recommend them.
- Allows me to answer the phone any time and anywhere
- offers free fax service
- Gives me the freedom to leave the office and still be connected.
- I wish there was a way to stop calls that have a spoofed caller ID number.
- I would like to be able to have different ring tones for my personal cell calls and my business Ooma app calls.
July 21, 2021
Excellent
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
- Organize
- Simple
- Good
- Excellent
- Transfer
- Login
- Support
March 25, 2021
OOMA Office exceeds expectations!
We have multiple lines used for phone calls and faxes. We used the [Ooma Office] mobile app heavily as we are now working from home. The savings switching from previous phone provider has been tremendous.
- Inter phone conferencing
- Phone clarity, no distortions
- Mobile app access
- Faxing has to be done thru website access
- Integration of phone contacts on mobile app changes my caller id for those contacts
February 04, 2021
Ooma Office has it all and then some!!
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
- A receptionist without employing a receptionist
- Eliminate spam calls
- Call from any device
- Work remotely
- No long distance charges
- Send and receive faxes virtually
- Competitors allow for line flexibility; not all companies need a dedicate line for every user and this could lower the costs even more.
October 02, 2020
Efficient and effective - just a few tweaks to improve
It is used as our only phone system for the business. It allows us control to customize our menus, so customers can get basic info without having to speak with someone. It also reduces the amount of call transferring that needs to be done, since callers can reach the proper department right away. It also has eliminated spam calls for the few months we have been using it.
- easy set up and number porting
- flat rate pricing
- easy to customize menus
- I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
- I wish the online chat feature was available more often
- I wish when calling customer service they didn't ask me to rate them every time, but I get it.
August 13, 2020
Dive Right In With 2 Feet!
We are using Ooma Office across our whole organization. We handle heavy volumes of phone calls daily. Our call volume per phone number averages around 200 daily. We receive different kinds of phone calls per day. Like all businesses, we need to focus on booking new customers. With Ooma Office, we are able to use virtual receptionists to guide a caller through different menu options so that their calls can be directed to the appropriate channels. Being able to do this allows us to focus on new clients and existing clients easily and more efficiently than before.
- Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
- AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
- Easy to use. Super simple to install and set up.
- The Sales team needs to be a little more organized and set up to answer questions for users who aren't familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go. We sat on the purchase for over 6 months because we couldn't get the answers we needed. Eventually, we just took a leap of faith (since there are no contracts) and boy-oh-boy are we glad we did it! Super happy Ooma customers.
- The mobile app always has poor audio issues for the caller. Not sure why. Maybe the physical device itself? Can't really chalk this one up to Ooma's fault, but perhaps their app needs improvement.
July 31, 2020
Loving Ooma So Far
Score 9 out of 10
Vetted Review
Verified User
We use Ooma Office as our main phone line; it helps us manage calls, takes messages, and assists us in having all the information we need to call back a potential client or current client.
- Records and saves messages with the caller's phone number.
- Answers calls that I cannot get to because I am with a client or at court.
- Forwards calls to my cell phone that are not being answered in my office.
- Sometimes the connection is spotty or conversation is choppy/unclear.
July 22, 2020
Low cost basic VOIP service but has it's cons
I am an IT Consultant for small business organizations. I use Ooma Office for my own business and I have customers that use it as well. So far it has proven to be a stable, reliable, and affordable small business VOIP platform.
- The Ooma App allowing you to answer incoming and place outgoing calls using a mobile device (such as a cell phone) is very useful if you spend a good deal of time away from your office as I do.
- The Efax service for each user is a plus.
- As a small business, the built-in automated receptionist presents a much-improved image of my business to callers.
- The fact that you can choose to continue to us your existing non-VOIP phones can be a plus.
- If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
- The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
- Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
July 21, 2020
Great VoIP Service!
Midwest ROI is currently using Ooma across our entire organization. It makes it so easy to transfer calls to users or ringing groups. Its so easy to use even while working from home.
- Easy to use and set up.
- Call logs by extensions.
- Ringing groups makes our customer service better.
- Getting voicemails via email make it easier to forward voicemails.
- Ooma app can use improvements, it makes it hard to sign in.
- When transferring calls directly to an external device I would prefer it gave more details on the call ID.
- Offer BAA's - we would like to use the faxing function but can't since there are no BAA's offered to ensure HIPAA laws are being complied with.